Privacy Policy for Compass Reads

At Compass Reads, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our site, use our online book ordering service, or participate in our literary events. We operate in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable data protection laws.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Information You Provide Directly: This includes information you submit when you create an account, place an order for books, subscribe to our newsletter, register for literary events or children's story time, participate in surveys, or contact us directly. This may include your name, email address, postal address for delivery, phone number, and payment information (processed by secure third-party payment gateways).
• Information Collected Automatically: When you visit our online platform, we may automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve your experience.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and for marketing purposes. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: Fulfilling your online book orders, managing your account, registering you for events, and providing customer support.
• To Personalise Your Experience: Recommending curated book selections, highlighting local authors, and tailoring content based on your interests and purchase history.
• Communication: Sending you updates about your orders, event confirmations, newsletters about new books and literary events, and promotional offers that may be of interest to you. You can opt-out of marketing communications at any time.
• Improvement of Our Services: Analysing usage patterns to understand how our site and services are used, identifying popular book genres or events, and making improvements.
• Security and Compliance: Protecting our online platform from fraud and other illegal activities, and complying with our legal obligations.

3. Disclosure of Your Information

We do not sell your personal information to third parties. We may disclose your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, shipping, website hosting, data analysis, and email delivery. These providers are obligated to protect your information and only use it for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order or subpoena, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights

Under Australian privacy law, you have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Complaint: If you believe we have breached your privacy rights, you have the right to make a complaint.

To exercise any of these rights, please contact us using the details provided below.

6. Third-Party Websites

Our online platform may contain links to third-party websites. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: